Technical Support CenterEnsuring you get everything you need from your Bi101 solution.
Before submitting a case regarding Google Apps, please check the following links for current, known issues: Google Apps Status Dashboard and Google Apps Known Issues.
Emergency support is available after hours and over weekends with a one-hour minimum.
Standard support is available between 5am and 5pm (PST), Monday through Friday, at (866) 552-4101.
When you choose a support contract with Bi101, you are choosing a support solution that you can rely on 24/7 as your business changes.
Bi101 specializes in large-scale enterprise deployments of NetSuite, Office 365, and G Suite.
With Bi101 support, you can count on:
- Help with troubleshooting and fixing IT issues
- Our customer advocacy guarantee: we promise to solve your issues, whatever they might bee
- The ability to reduce your in-house support staff spending
- More time to focus on strategic, revenue-building areas of your business
- 24/7 access to an experienced and certified support team
- Top-notch recommendations on new services and add-on capabilities
For more information about support, and what it can do for you, see our blog post on the five reasons to purchase a support contract.
Purchase a support contract
Phone: (925) 443-3387, ext. 3
Toll-Free: (866) 552-4101, ext. 3
Support Services Guidelines and Service Level Agreement