Customer Solutions

Finding what you need can be complicated, but we make it easy!

Customer Education

We take pride in ensuring our customers are well-informed, empowering them to make confident decisions! In today’s dynamic environment, staying updated on current events and trends is not just important; it’s essential. By actively engaging with Subject Matter Experts, Diverse Resources and remaining connected to the world around us, we equip our customers with the knowledge they need to excel in their business pursuits. Together, we cultivate a culture of confidence and informed decision-making to drive success.

Free Consultation

Energy

Todays Business's have increasing pressure from Customers, New regulations, and Investors to not only be environmentally conscious but sustainable in energy use.

AppDirect provides a Suite of energy solutions through various providers across the country.

Bi101 & AppDirect Expedites Energy from A-Z!

The dramatic surge in natural gas prices (over 350% since 2020) and electricity prices (over 100% year-to-date in Texas) has created significant challenges for businesses nationwide due to unpredictable energy costs and the lack of internal resources and expertise to identify cost-effective solutions.

We can help your business navigate these intense energy markets through access to over 40 leading retail energy providers and multi-year contract options, an automation of energy procurement from pricing to booking, and a Marketplace with energy experts to assist throughout the implementation process.

Whether your business is in a Deregulated or Regulated area, Bi101 & AppDirect can help you reduce energy expenses and achieve sustainability goals.

Distributed Generation: The deployment of on-site energy generation, such as solar power, is a key solution. This helps businesses save on energy rates and reduce their environmental impact. Additionally, businesses can benefit from tax incentives and rebates associated with these installations.

Electric Vehicle (EV) Solutions: This includes the installation of Turnkey certificated charging stations and a cloud-based software platform for managing the EV charging ecosystem.

Energy Efficiency: Solutions focused on reducing energy consumption are available, such as updating existing building infrastructure like lighting and HVAC systems. These upgrades can also improve building comfort.

Water Management: Solutions to optimize water flow for cost savings and the use of smart metering to detect and prevent leaks are available.

Waste Management: We help businesses find the most effective waste and recycling solutions.

Energy Map & Partners

Mobility & IoT

Mobility & loT

Internet of Things (IoT) refers to the interconnected network of devices that communicate with each other and the cloud through advanced technology. Mobility involves overseeing that network infrastructure along with its devices to ensure security and functionality.

Serving as the essential backbone for Businesses, from startups to large enterprises, of all industries!

Internet of Things IoT

We are dedicated to addressing the unique requirements of our clients across multiple sectors, including Retail, Manufacturing, Health Care, and Agriculture.

Our solutions extend beyond office environments and warehouses, as farmers increasingly leverage IoT to connect sensors, enabling the collection of essential metrics related to microclimate and ecosystem conditions, such as lighting, temperature, soil quality, humidity, CO2 levels, and pest infestations, facilitating improved agricultural practices.

vCom Lifecycle Management

Offering a comprehensive suite of services aimed at optimizing the management of your network and mobility infrastructure.

Our experienced project managers facilitate seamless onboarding and provide technical support across a range of technologies.

Supported by a team of skilled solution engineers and IT architects, committed to assisting you with solution design to enhance your infrastructure and improve operational efficiency.

Connectivity & SD WAN

Connectivity & SD-WAN

SD-WAN, replacing traditional routers to provide dynamic, policy-based application path selection across multiple WAN connections, increasing network resilience and bandwidth utilization. It simplifies network management through a centralized GUI, using multiple connections to enhance network resilience and backup in case of a primary connection failure. SD-WAN manages traffic for cloud-based applications and is particularly beneficial for businesses with branch/remote sites, multi-cloud environments, and experiencing latency issues.

Coaxial cables utilize electrical signals for data transmission, featuring a central copper core and metallic shielding to minimize interference.

Typically made of copper, they exhibit less signal loss and higher bandwidth, offering protection against EMI.

These cables are crucial for cable infrastructure, used with DOCSIS to deliver internet over existing "TV cable" infrastructure.

Cable

Fiber optic cables transmit data as light signals over long distances.

Enabling high-speed data connections for voice, internet, and broadcasting.

With faster speeds and lower signal loss than other methods,

it comes with high cost limits.

Businesses mainly use fiber for dedicated Internet Access due to its superior quality of service.

Fiber

While utilizing electromagnetic waves transmitted from one location to another with Wireless or from one place on Earth to many stations within sight of a Satellite in orbit.

The Satellite/Wireless communications system links various points on Earth to sustain clear global telecommunication.

Satellite

Providers

Cloud Infrastructure

The cloud provides the infrastructure, flexibility, resilience, and cost models necessary to handle modern business challenges such as explosive data growth, the need for global accessibility, disaster preparedness, and the demand for agility and efficiency, making it where business should be to remain viable and competitive

Public Cloud

"Rented" space in a data center facility, utilizing one size fits all environments. Let our Experts find the best solution for your needs.

Hybrid/Community Cloud

Share computing resources with multiple organizations for a cost-effective and scalable solutions while benefiting from regulated spaces ensuring HIPPA Compliance in the Medical field, FISMA covering industries in Finances, or even PCI DSS.

Private Cloud

Benefit from dedicated
computing resources for
your organization. Allowing for a tailored environment for your Business IT infrastructure.

Questions? Send a Request Our Way!

SaaS

Software as a Service

Dedication. Expertise. BI. Support.

Productivity, Business Applications, and IT Management

The cornerstone of cloud computing empowering organizations to access cutting edge software anytime, anywhere, Simply through a subscription!

Saas is evolving , making it important to stay informed and adapt cell strategies. With dedicated Experts in every field, we strive to find confident solutions.

With the ability to subscribe to a service that is continuously updated and maintained by a provider ensuring your business has access to the latest features and security. Ranging from Business Applications to CRM's to ERP's! Reach out for a free consultation and price comparison.

More Software Partners

ERP stands for Enterprise Resource Planning, which has been cultivated into a software system that helps organisations streamline their core business processes. Giving departments like finance, HR, manufacturing, supply chain, sales, and procurement a unified view of activity and provides a single source of truth.

Where CRM's automate customer interactions and insights, ERP's automate business processes and operations. We offer a comprehensive suite of Apps/resources designed for your teams milieu.

NetSuite & Microsoft Dynamics- ERP

The simple & smart CRM for small businesses using Microsoft 365 or Google Workspace. It combines the strength of CRM, contact management, social media insights, sales intelligence, pipeline management, and marketing automation into a unified relationship management platform that delivers valuable company and contact insights, everywhere you work.

Letting your Team keep the information they need at their fingertips.

Nimble- CRM

Built from the ground up to help cultivate enduring relationships with your clients! Copper defeats unwieldy databases with legions of custom fields, CRM software to enable purposeful collaboration between you and the people who matter most to your business.

With Copper, your business will grow the right way: with loyal life long customers. Designed to be fast, sleek, easy to use, and quick to get started. With primarily Google Workspace integration, Copper allows you to work from your inbox, exactly how you want to! Your team won’t need to learn Copper; they’ll already know how to use it.

Copper- CRM

LiveVox a Unified CRM syncs information across systems to keep the customer at the center of every interaction. It helps in centralising and standardising key customer information and interaction history, across all communication channels and applications, into a single database.

It creates unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.

LiveVox U-CRM

Send a Request to get Started & Find the Perfect Fit!

Customer Experience CX

All of the Customer Experience solutions you need to manage your business communications, along with Support and Experts in the field!

CX Capabilities

UCaaS

CCaaS

CPaaS

Voice

Telephony

Video & Audio conferencing

Messaging

Mobility

Customer contact solutions
Employee experience
Omnichannel comms
Quality management
Performance management
Workforce engagement
Outbound interaction

Customization capabilities
Rich Communication Services
Multimedia
Communication APIs

Additional CX Capabilities

Automation

Analytics

SMS

AI

Self Service
Data Exchange
Business Process
Workflow
Repetitive Task Elimination
Standardization
Regulatory Compliance

Real-Time
Historical
Descriptive
Diagnostic
Predictive
Prescriptive
Cognitive

Marketing
Alert Notification
Event Management
Support
Sales
Surveys
Reminders
2FA / Confirmations

Omnichannel
Virtual Agent
Agent Coaching
Interaction Summary
Sentiment Analysis
Predictive Analytics

CX Sevice Patners

Managed Services

Since 2021 demand tripled for Managed services solutions, companies being able to provide their customers with value added services without drastically changing your own stable structure, became a must.

You know, we are living in a Market, where managed services and support were previously only offered by Large Managed Service Providers, losing end users.

Not anymore! We make a goal to bring exemplary service to all users.

~Expand your Team with SmartSupport, a service offered by AppDirect that provides level 1 help desk support for end-users.

~AppDirect reports a high first call resolution rate of 96% and high customer satisfaction of 93%!

~They handle over 100,000 annual end-user help desk service calls, and get better everyday.

~A valuable add-on service that can offload basic IT support tasks from your team, providing timely and effective assistance to end-users, improving overall user satisfaction and freeing up IT resources to focus on more complex tasks.

SmartSupport

By, AppDirect

More About SmartSupport

~Fristbase assists with the entire equipment lifecycle, from procurement to disposal. Along with providing a platform to automate that process.

~Managing Procurement & Deployment globally across 150+ countries.

~Firstbase even facilitates the recycling/disposal of end-of-life equipment.

~Firstbase is most valuable for mid-to-large sized companies with over 50 employees, especially those with many remote employees, rapid headcount changes, or no local IT presence. Automating IT asset management, streamlining processes, reducing costs, and improving employee productivity!

Hardware & Logistics Services

By, Firstbase

More About Firstbase

The Centralized/Virtual Network Operations Center (NOC)&(VNOC) team proactively monitor customer networks and devices 24x7x365 to ensure their availability and minimize downtime. They detect and resolve potential issues following ITIL (Information Technology Infrastructure Library) procedures to prevent disruptions to customer operations.

The Security Operations Center (SOC) acts as an extension of the customer's IT team, providing centralized control and visibility through a single pane of glass for network health monitoring.

Network Management & Monitoring Solution By, VEEUE

See Who We Partner With

Security

With the vast evolving landscape of Software & Technology, Security continues to be a priority. From keeping your customers information safe to providing a safe environment for your employees daly work loads. Sequentially we continue to partner with security professionals to uphold the best standards in Onsight and Cyber Security.

Request a Security Risk Assessment

PHYSICAL SECURITY

Smart Cameras | Smart Locks | Secure Data Centers

INTELLIGENT INCIDENT DETECTION & RESPONSE

SIEM- Security Information & Event Management | UEBA- User & Entity Behavior Analytics

SOAR- Security Orchestration & Automation & Response | AI- Artificial Intelligence