Managed & Pro Services
Since 2021 demand tripled for Managed services solutions, companies being able to provide their customers with value added services without drastically changing your own stable structure, became a must.
You know, we are living in a Market, where managed services and support were previously only offered by Large Managed Service Providers, losing end users.
Not Anymore! We make a goal to bring exemplary service to all users.
Expand your Team with SmartSupport, a service offered by AppDirect that provides level 1 help desk support for end-users.
AppDirect reports a high first call resolution rate of 96% and high customer satisfaction of 93%!
They handle over 100,000 annual end-user help desk service calls, and get better everyday.
A valuable add-on service that can offload basic IT support tasks from your team, providing timely and effective assistance to end-users, improving overall user satisfaction and freeing up IT resources to focus on more complex tasks.
SmartSupport
By, AppDirect
The Centralized/Virtual Network Operations Center (NOC)&(VNOC) team proactively monitor customer networks and devices 24x7x365 to ensure their availability and minimize downtime. They detect and resolve potential issues following ITIL (Information Technology Infrastructure Library) procedures to prevent disruptions to customer operations.
The Security Operations Center (SOC) acts as an extension of the customer's IT team, providing centralized control and visibility through a single pane of glass for network health monitoring.
Network Management & Monitoring Solution By, VEEUE
